Call Centers and Cornavirus
Well we now have community-spread Coronavirus in El Paso. Last week the County Judge issued an order closing all non-essential businesses. Today or tomorrow there will likely be a more strict order or perhaps some enforcement measures for the existing Shelter-in-Place Order. If there is a new order or more strict measures, I suggest we start with call centers. Because seriously, warranties on Hyundai's are in no way a critical service right now. El Paso is filled with call centers, mostly located on the Far East and Far West sides of town. Most call centers are repurposed warehouse spaces. Essentially giant boxes with cubical farms in the middle. They cram a lot of employees into tight spaces and they have shift work. So that means you have a lot of people in close proximity, coming and going in and out of those places all day long. If you've ever worked in a call center, you know there is no such thing as social distancing. Headsets, phones, keyboards...all notorious harbors f...