Hey City Council

Tell your City Attorney that one of her staffers needs some special customer service training.

I put in an open records request to either kill or confirm a rumor a while back. Today I FINALLY got a phone call back from a staffer from the City Attorney's Office.

I've been doing this a long time. I've had to interface with multiple levels of government for information for a long time. I've also been a staffer so I know what its like and I'm pretty patient with them. Their job sucks, their boss sucks, they don't get paid enough, there's never enough time in the day, their family sucks, their significant other sucks, their kids don't listen, someone drank the last cup of coffee, etc...

I get it.

They get yelled about by constituents all damn day long for stuff that isn't their fault, department, or problem. I'm usually the guy that sticks up for staffers and I've given public "atta-boys" in the past.

But...

Its your freakin' job. It doesn't cost any effort to do with a little professionalism and courtesy.

So someone tell the City Attorney that Sol Cortez needs some special assistance on how to treat members of the public. Hell, pass on my number, I'd love to tell the City Attorney all about my lovely conversation with Ms. Cortez Monday.

I have never been treated more rudely by a public servant in my life. And that includes all the trips to the DMV. Hell the DMV is Disneyland compared to how I was treated by Ms. Cortez.

There is a reason that people don't like dealing with city government. People like Cortez might be a big reason why.

NOTE: This isn't a case of me not getting what I asked for. She called me to clarify my request and I assume (hope) that the matter is being attended to, but she was so rude that it called for a special mention. Seriously Ms. Firth, I'd like to hear from you about your staffer. I'd hate to think that this happens to other members of the public.